Power Outage to Our DirectAdmin Server Datacenter
This morning, Saturday, November 24, the Housing provider for our DirectAdmin server datacenter, GlobalConnect, lost some of its power which affected large parts of the datacenter.
GlobalConnect is delivering the datacenter power which include A and B feeds, UPS’s and Diesel generators as to prevent power outages. For some unknown reason the datacenter lost both the A and B feeds, no UPS’s or Diesel generators were activated, and for some unknown reason no alarms went off. As both the datacenter’s primary and secondary monitoring systems were randomly not powered, no alerts reached the datacenter when the outage happened.
The datacenter considers this incident a very serious issue. We just got an email from them and saying that they will investigate this issue very, very carefully with GlobalConnect to make absolutely sure that a similar incident cannot happen in the future.
GlobalConnect is currently working on a report that will reveal the causes and the solutions.
If your site is hosted on our DirectAdmin server, please accept our sincere apologies. Note that the cPanel server is not affected by this power outage.
The housing provider to the DirectAdmin server datacenter has just informed the datacenter that the power issue causing partial outages during this week-end has been fixed.
We will update you here as soon as possible and provide you with all the facts, causes, and solutions.
Comment by Aubrey — November 25, 2007 @ 8:34 am